Handle Complaint and Petition Legally, Properly and Quickly

1. Complaint In order to provide better service to the general public and effectively handle complaints made by the general public against the government organizations, we made our own “Rules regarding Handling Complaints from the General Public” in accordance with the “Rules regarding Handling Complaints from the General Public of the Executive Yuan and its Subordinate Divisions” promulgated by the Executive Yuan. Following the foregoing rules, we have established a task team, which is led by Assistant Chief Prosecutor, to deal with the complaints, and coordinate with related departments and units in a timely manner.

(a) Provide Effective Service- As to people who come to our Office to make the complaints in person, we shall serve them as soon as they arrive here in accordance with the rules.

(b) Complaints made by Telephone and in Writing- We shall deal with those complaints properly and clearly within the scope of our authority, answer the people who made those complaints, and notify the related organizations.

2. Petitions

(a) Reply within the Deadline We shall reply to the petition within five days after the petition has been filed in principle. If we cannot finish it within the above-mentioned deadline, we shall send a written notice to the person who has filed the petition.

(b) Handle the Petitions by Telephone Calls from the General Public In order to make it more convenient for people to have access to our service, we accept petitions by telephone calls from the general public requesting the following items:

(i) Additional copy/copies of prosecutor's indictment or the non-prosecution document filed by a prosecutor.

(ii) Additional copy/copies of coroner's certificate.

(iii) Case closing certificate.

(iv) Certificate for the completion of execution.

(v) Refund of the bail and return of the seizures.

3. Inquiries Provide friendly and sincere counseling service. When people ask a question or ask for other assistance, we will response quickly, i.e. either solve the problem by ourselves or take other proper measures. If we are unable to answer the question, we will tell the inquirer politely and avoid any misunderstanding.