Improve our Service at the Service Center

1. Location Map and Directions Address: 190 Shi-Dong Road, Taipei,

Taiwan Postal Code: 11151

Telephone: 28331911

Bus Stop:

a.Tien Mu Baseball Stadium: 279, 267, R15

b.Lan-Ya Junior High School: 646, 645, 606, 285, 279, 267, 216, R12

c.Zhi-Shan Li: 616, 280, 206, R15

d.Shi-Dong Elementary School: 220, 612, 902 De-Xing: 646, 606, 279, 267, 216, R15

e.MRT: Zhi-Shan Station, Tamshui Line

2. Telephone Number of the Service Center:28331911

3. Office Hours: 8:30 to 12:30 13:30 to 17:30

4. The Purpose of the Establishment of the Service Center In order to facilitate the public matters related to the people, assist and provide guidance to the people who need help in the lawsuits, we established the Service Center. We assigned an experienced clerk to work in the counter, providing service with friendly and sincere manners. We provide legal opinion regarding criminal procedures. For the convenience of the general public, we also provide standard forms frequently used in criminal procedures free of charge.

5. The Organization and Responsibilities of the Service Center For the promotion of our service, we have organized a service center team. The team is organized pursuant to the tasks. The director of the service center shall be a divisional chief prosecutor, the deputy director of the service center shall be the Chief Clerk, and there shall be 12 members of staff responsible for the planning, coordinating, cooperation, communication, promotion, etc.

6. Service Provided by the Service Center

(a) Assistance in the legal procedure

(i) provide the parties or related people with the information regarding the legal procedure and progress of such procedure in the case.

(ii) provide assistance while people are making complaints, confessions, surrenders, and ring the complaint bell.

(iii) provide assistance while people are enrolling, making petition for a investigation date or asking for an extension of such date.

(iv) provide assistance while people are paying fees, fines, or filing a motion to pay a fine instead of being put in jail.

(v) provide assistance regarding bail or release under supervision. (xi) provide assistance in filing a complaint or other legal documents in criminal procedure.

(b) Deal with Petitions

(i) receiving documents.

(ii) refund bail

(iii) return seizures

(iv) issue additional copy/copies of coroner's certificate

(v) reimburse witness for the traveling expenses.

(vi) petition documents:

(1) Additional copy/copies of documents

(2) Case closing certificate.

(3) Certificate for the completion of execution.

(4) other documents that should be delivered or returned.

(c) Handle Petitions by Telephone In order to save time and make it more convenient for people to have access to our service, we accept petitions by telephone calls from the general public requesting the following items:

(i) Additional copy/copies of prosecutor's indictment or the non-prosecution document filed by a prosecutor.

(ii) Additional copy/copies of coroner's certificate.

(iii) Case closing certificate.

(iv) Certificate for the completion of execution.

(v) Refund of the bail and return of the seizures.

(d) Inquiries regarding the Progress of the Cases We accept inquiries in written form, made orally, or made by telephone calls. Those inquiries may include the progress of investigation, criminal execution or other petition cases. We will answer all the questions as soon as possible except that the matter with regard to the question is illegal, or the contents are classified.

7. Complete Computerization and Search for Information through Computer Networks.

(a) Build better communications between the Service Center and other departments and offices, and use computer networks to search for information quickly.

(b) Establish public document management system

(c) Update computer systems and versions.

(d) Encourage our staff to learn more about new information technologies.

8. Integrate Judicial Volunteers to Cooperate with our Staff in Providing Service The Service Center integrates judicial volunteers to cooperate with our staff in providing service. We put emphasis on flexibility of the service. Thus the volunteers will lead people to proper departments where they are supposed to go, or forward their inquiries to authorities concerned. These services include: Leading and Forwarding Service:

(a) Lead people who wish to enroll or surrender (confess) to the Judicial Police Office.

(b) Lead people who wish to deal with matters regarding bail or release under supervision to the Judicial Police Office.

(c) Lead people who wish to deal with matters regarding the execution of criminal cases to the Execution Section.

(d) Lead people who wish to petition for the return of seizures to the Evidence Locker or the Service Center.

(e) Lead people who wish to petition for the refund of the bail to the Service Center or the Cashier.

(f) Lead people who wish to file documents to the Mail Room or the Service Center.

(g) Lead people who wish to apply for additional copy/copies of autopsy certificate to the Service Center, and affix seal to the certificate before handing over to the applicants.

(h) Lead witnesses who wish to apply for travel expenses to the Cashier or the Service Center.

(i) Lead people who have questions regarding criminal procedure, other legal matters, or request legal assistance to the Service Center.

(j) Lead people who wish to deal with matters regarding the probation matters to the Probation Officers Office in the Second Office Building.

(k) Lead people who wish to deal with matters regarding the after-care to the After-Care Association, Shi-Lin Branch.

(l) Lead people who have other questions to the Service Center. Compassionate Service:

(i) Dissuade people from making noise in the passageway or other actions violating public orders.

(ii) Assist parties with physical disabilities to the investigation rooms or take care of their children.

(iii) Arrange transportation for the elderly, the disabled, women and children. Assist people to write legal documents regarding criminal procedures under the supervision of the staff of the Service Center.

9. Important Matters regarding our Service

(a) Inquiries:

(i) Oral Inquiries We will answer all the questions with regard to criminal procedure, local mediations, etc. except that the matter with regard to the question is illegal, or the contents are classified. We will answer these questions orally. People who come to our service center to ask questions should show their identification card, and register their names and addresses. While people are making telephone inquiries, only their names, addresses and telephone number are needed. However, according to the nature of the matters, some of the questions may not be answered through the telephone. In this kind of situation, we will advise the person to come to our Office.

(ii) Written Inquiries People who make written inquiries may deliver such inquiries to the Service Center. The service center also provides inquiry form. People can fill out the inquiry form and hand it over to our staff in the service center. We will answer the questions after consulting the authorities concerned if necessary.

(iii) Telephone Inquiries In order to facilitate our research and notifying people who make telephone inquiries, they have to state their names, addresses, identification card number, and telephone number first. If the people making the telephone call are not parties of a legal procedure, they shall state their relationship with the parties. After we receive a telephone inquiry, we will confirm the identity of the person who is making the telephone call. We will answer the questions over the telephone in a timely manner except that some of the matters in the questions will influence the investigation, or the contents are classified.

(iv) The opinions provided by the Service Center are for reference only. Such opinions are not legally binding, nor will they influence the outcome of any case. People should consult formal legal documents for official result of any legal procedure.

(b) Writing Legal Documents :

(i) Assistance in Writing Legal Documents: We provide standard forms frequently used in criminal procedures and assistance in writing such documents free of charge.

(ii) Users Instructions: " Standard forms" refer to the documents used in lawsuits. After filling out these forms, they should be delivered to proper departments. " Petition forms" refer to written requests made for the matters other than lawsuits. After filling out these forms, they should be delivered to proper departments.

(c) Publish Pamphlets and Cards regarding Common Knowledge of the Law In order to popularize common knowledge of the law and minimize the chance of misunderstanding and waste, we regularly publish and revise the pamphlets about our service, and materials regarding common knowledge of the law, and put these materials in the parties resting area. People can get all of them for free.

(d) Use Information Service System In order to provide a more convenient information search for the general public, we have a computer in the service center. The computer is connected to the data office. We also fully cooperate and coordinate with service agents of the court, and provide answers to the inquiries in a short time.

(e) Mailbox for Administration Reform and the Opinions of the Press We have established a mailbox for administration reform in the courtyard of the service center and mailboxes for the comments from the general public in the first and second floors. We hope to maintain a two-way communication with the general public and be aware of the opinions as well as the needs of the people and for the reference of our improvements.